I have been bringing Maisie, my 4-month old puppy, to Hounds of York for the past 2 weeks and she is always extremely excited to come here. They acclimate each puppy in to their respective energy group based on their comfort level around other dogs.
Camille has been very patient with me and the questions I've had (and there have been a lot... especially as a new dog owner). She had great recommendations for training treats, harnesses, and has been overall extremely helpful.
I very much appreciate the kindness and affection the team has shown to Maisie, she is always very excited and happy to see everyone at HOY 🙂read more
Stopped in here on Wednesday and I was impressed. The new manager was super knowledgeable and able to answer all my questions. Looking forward to dropping my dog off for daycare on Tuesday and to transition him onto his new dog food it was a little pricy but based on the ingredients I’ll gladly pay a higher price for the high quality food. It’s nice to have a pet store and doggy daycare I will be able to trust to take great care of my little Eugenie.read more
My dog Sunny (a border collie/husky mix) has been very picky lately with this food and will sometimes not even touch it until he is starving. The staff was very helpful assisting me with which flavors/food brands/types and even simple tips to try such as just adding warm water to his kibble! Sunny is back to eating his food again. Thank you!
We love the daycare here, and most importantly our dog loves it too! At first our puppy was shy, but they went out of their way help him to acclimatize. Now he can’t wait to play with his friends, and comes home happy and tired. They also sells high quality food and toys, making it a one stop shop for anything puppy related. Highly recommend!
My dog playcares at Hounds of York and I have always found everyone to be most flexible and accommodating. I have had to phone Trish on short notice for times when I had to go for business or family travels and I know that Scooter is welcome and well taken care of. Peace of mind is the best!
This place is NOT an option if you’re considering daycare for your dog. My dog attended this daycare for around a month until I got a call from Toronto City’s animal services telling me that my dog was running very afraid around on the street in the middle of a snowstorm without the leash. I couldn't believe that was my dog because I left him at daycare that morning but he was! When I arrived at the place the staff was pretty nervous and they just told me the dog by himself left the place running. How can a dog escape by himself from a place where they have one yard and two doors for security reasons? The most disappointing thing was that they didn’t even call me to let me know my dog was missing. I knew he was lost until Toronto City found him because of the license tag! I am glad my dog is fine but he could have an accident because of the lack of responsibility from this place.
I went back later for a detailed explanation about what happen and they told me I need to speak with someone else and they will call me so I asked for my money back for the days I didn´t use for my daycare package. The next day they told me the owner will call me. I haven't got a detailed explanation and I still waiting for a call from the owner. Please do NOT LEAVE YOUR DOGS there if you´re looking for a safe place.read more
Sherry and her team are amazing! The Toronto Iggy Group loves to meet up here! The space is bright, clean and we always have such a fun time! There’s a lovely store in front selling good quality pet products too. We love coming here and Sherry has been so warm and welcoming. We’ll be back again and again! Thanks Sherry!
My puppy comes here for daycare every day and LOVES it! She gets super excited every time we get close to this place. Drop-off and pick-up is always smooth and quick, they have separate areas in daycare based on temperament/energy levels, which is perfect for a small breed puppy like mine. Their shop also offers lots of high quality items in terms of dog/cat food, toys, clothing and accessories.
Everyone I've met that works here have been really friendly, warm and welcoming since day 1, and I feel really calm and safe knowing my pup is being taken care of while I'm at work.
Couldn't recommend them more. :)read more